Serena Telephone Support

United States and Canada
Business Hours (Pacific Time) **
Monday - Friday 5am - 5pm

USA
Tel: 800-443-1601
Tel: 877-696-1850
Tel: 503-617-2520

Canada
Tel: 800-443-1601
Tel: 1 (301) 838-5315
Tel: 877-696-1850

Asia Pacific
Business Hours: (AEST) **
Monday - Friday 8am - 5:30pm

Australia
Tel: 1 800 335 664
Tel: +61 3 9522 4455

Hong Kong
Tel: 800 900521

Japan
Tel: 0120-749090
Fax: 03-5419-1242

Korea
Tel: 00308440044

Singapore
Tel: 800 448 1230

Other Asia Pacific Countries:
Tel: +61 3 9522 4466
Fax: +61 3 9522 4477

Europe, Middle East, Africa
Business Hours (GMT) **
Monday - Friday 7:30am - 5:30pm

Austria
Tel: 0800 292 783
Fax: +44 1727 812 665

Belgium
Tel: 0800 724 61 (English)
Tel: 0800 774 79 (French)
Fax: +44 1727 812 665

France
Tel: 0800 91 56 07
Fax: +44 1727 812 665

Germany
Tel: 0800 1822 496
Fax: +44 1727 812 665

Italy
Tel: 800 79 11 79
Fax: +44 1727 812 665

Netherlands
Tel: 0800 022 1609
Fax: +44 1727 812 665

New Zealand
Tel: 0800 444 515

South Africa
Tel: 0800 99 1115
Fax: +44 1727 812 665

Spain
Tel: 900 968 929
Fax: +44 1727 812 665

Switzerland
Tel: 0800 836737 (German)
Tel: 0800 836736 (French)
Fax: +44 1727 812 665

United Kingdom
Tel: 0808 100 2672
Tel: 01727 811 122
Fax: +44 1727 812 665

All other countries:
Tel: +44 1727 811 122 (English)
Tel: +44 1727 811 289 (French)
Tel: +44 1727 811 312 (German)
Fax: +44 1727 812 665

**Calls outside normal business hours are automatically redirected between international call centers to maximize live telephone coverage worldwide.