Maximize your investment with Serena’s award-winning support
Managing change can be a formidable challenge. Serena supports you from start to finish
with robust products and solutions, backed by comprehensive customer support. You get
award-winning expertise around the clock so you can maintain business continuity while
maximizing productivity.
Serena’s comprehensive support program includes access to experts online or via telephone,
along with Serena’s global support web site which provides 24x7 access to a community
of experts, product updates, and resources focused on helping you leverage the full
power of your investment. On this site you have anytime-access to complete case
management, a comprehensive technical Knowledge Base, product news, product updates
and documentation, and licensing information. You can also communicate with product
experts, participate in customer forums, and vote for product enhancements online.
Serena Online Services
The Serena Online Services Web site is always available with solutions to reported problems, latest releases and current product information.
Your support maintenance agreement allows you to access Serena Online Services, a community of experts, resources and information all focused on helping you leverage the full power of your Serena products. Serena Online Services are available 24 hours a day / 7 days a week. This service includes web or phone access to our award winning support team—winner of the Omega Northface customer satisfaction award for three consecutive years—as well as product updates that are posted on-line to ensure you have ready access to the latest technology at all times.
Accessing the SOS Web Site
To obtain a Support ID visit http://support.serena.com and click on register. You will need your Serena serial number to register. To access, a Support User ID is required for the Primary and Alternate technical contacts for each site. Read-only contacts can be setup to for
knowledgebase, download and case review access.
