Free product updates are available to download or order on CD via SupportNet Online if you have an active Serena SupportNet contract for that product. To speak directly with a representative or to purchase a SupportNet contract, call SupportNet sales and gain access to free product updates, along with state-of-the-art online and telephone technical support. You can also purchase a product update at any time from our Synergex sales representative at 800-366-3472.